MANAGED SERVICES

One standard: the best effort on every issue.

We know managing an IT environment can be a burden for an organisation. As a strategic decision, you might want to outsource those day-to-day management responsibilities in order to improve operations and cut expenses.

We care about our client so much that beyond Microsoft solutions, we want to have the insurance its IT environment guarantees efficient operations, all the time. That’s why we can provide your company with the best managed services.

As a Microsoft Gold Partner, we’re surrounded with the finest Microsoft certified experts to provide our customers with an end-to-end offer to maintain and/or enhance their IT environment.

CONTACT US

Managed Services Support Provider

We propose Managed Services for:

Microsoft Dynamics AX GP CRM

SharePoint and Office 365

Microsoft Azure

5 days / 7

From 8 a.m. to 5 p.m.

By email

By phone

IT Managed Services Provider Solutions Services Gérés Support

Already 200 customers for over 8 years are enjoying the serenity brought by our Managed Services and Support

Negotium contact

MONTHLY PLANS AND BENEFITS

Silver PlanGold PlanCSP
(Cloud Solution Provider)
Custom Plan
Service desk with ticketingincludedincludedincludedincluded
SLA – Guaranteed response time8x8x5
Response in 8h, 8 hours/day, 5 days/week
4x8x5
Response in 4h, 8 hours/day, 5 days/week
8x8x5
Response in 8h, 8 hours/day, 5 days/week
custom
Weekly issue reportsincludedincludedcustom
Daily environment monitoringincluded (1)included (1)custom
Competitive rates for support and ad hoc projectsincludedincludedincludedincluded
Monthly reports on support activitiesincludedincludedincludedincluded
Trimestral governance meetingincludedincludedincludedincluded
Pre support and annual auditingincludedincludedincludedincluded
Emergency management under 1 hourincluded (2)included (2)included (2)included (2)
Fully bilingual French – Englishincludedincludedincludedincluded
Technologic watch from MVPsincludedincludedincludedincluded

(*) Included in your Negotium Office 365 plan with 100 licences or more

(1) Depending on your environment setup

(2) Fees per incident are applicable

Negotium contact